Shipping Policy
At TORMOR, we are committed to providing a smooth, reliable, and transparent shipping experience for our customers.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been prepared and dispatched, you may receive a shipping confirmation email with tracking information, when available.
Shipping Destinations
TORMOR primarily ships to customers in Israel.
Additional shipping destinations may be available depending on the product and shipping method offered at checkout.
Estimated Delivery Time
For orders shipped to Israel, the estimated delivery time is generally 5–9 business days after the order has been processed and dispatched.
Delivery times may vary depending on the destination, local courier services, customs procedures, public holidays, weather conditions, and other logistical factors outside our direct control.
Please note that delivery times are estimates and are not guaranteed.
Order Tracking
When tracking is available, customers will receive tracking details after the order has been shipped.
In some cases, tracking information may take up to several hours or business days to become active after dispatch.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
TORMOR is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to update the information before the order is dispatched.
Delivery Delays
Occasionally, delivery may be delayed due to circumstances outside our control, including courier delays, customs inspections, public holidays, severe weather, or unusually high shipping volumes.
If your order is significantly delayed, please contact our customer support team and we will assist you in checking the status of your shipment.
Customs, Duties and Taxes
Depending on the destination, orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Lost or Undelivered Orders
If your order has not arrived within a reasonable period after the estimated delivery time, please contact us.
Our team will review the shipment with the relevant logistics provider and work with you to determine the appropriate solution.
Damaged Packages
If your package arrives damaged, please take clear photographs of the package and the product and contact our customer support team as soon as possible.
We will review the issue and assist you accordingly.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.
TORMOR
Operated by RODERSOUL LIMITED
Hong Kong