Welcome to TORMOR.
These Terms and Conditions govern your use of our website and your purchase of products from TORMOR. By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions.
TORMOR is operated by RODERSOUL LIMITED, a company registered in Hong Kong.
1. General
By using this website, you confirm that the information you provide is accurate and complete.
We reserve the right to update, modify, suspend, or discontinue parts of the website or our services when necessary.
2. Products and Product Information
We aim to provide accurate descriptions, images, specifications, and pricing for all products listed on our website.
However, minor differences in appearance, packaging, color, or presentation may occur depending on manufacturing, screen settings, product updates, or supplier changes.
We reserve the right to update product information at any time.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order is not considered fully accepted until payment has been successfully processed and the order has been confirmed.
We reserve the right to cancel or refuse an order in cases such as suspected fraud, payment issues, incorrect pricing, product unavailability, or other legitimate operational reasons.
If an order is cancelled after payment has been received, an appropriate refund will be issued.
4. Pricing and Payment
All prices are displayed in the currency shown on the website.
Customers are responsible for reviewing the final order total before completing payment.
Payment must be successfully completed through one of the available payment methods offered at checkout.
Where applicable, additional fees, taxes, duties, or charges may apply.
5. Shipping and Delivery
Orders are processed and shipped in accordance with our Shipping Policy.
Estimated delivery times are provided for guidance and may be affected by courier delays, customs processing, public holidays, weather conditions, or other circumstances outside our direct control.
Customers are responsible for providing accurate and complete shipping information.
6. Returns and Refunds
Returns, refunds, damaged products, defective products, and cancellations are handled according to our Refund Policy.
Customers should review the Refund Policy before completing a purchase.
7. Customer Responsibilities
Customers agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent information, or use the website for unlawful purposes.
Customers are also responsible for ensuring that products are used in accordance with their intended purpose and any instructions provided.
8. Intellectual Property
All website content, including text, branding, logos, graphics, product descriptions, images, and other materials, may be protected by intellectual property rights.
Content from the TORMOR website may not be copied, reproduced, distributed, or used for commercial purposes without authorization, except where permitted by law.
9. Third-Party Services
Our website may use third-party services, including payment providers, shipping companies, analytics services, and technology platforms.
TORMOR is not responsible for interruptions, errors, or delays caused by third-party services outside our reasonable control.
10. Limitation of Liability
To the extent permitted by applicable law, TORMOR and RODERSOUL LIMITED will not be liable for indirect, incidental, or consequential losses resulting from the use of the website, delayed delivery, misuse of products, or circumstances outside our reasonable control.
Nothing in these Terms and Conditions is intended to limit any consumer rights that cannot legally be excluded.
11. Privacy
Personal information submitted through our website is handled in accordance with our applicable privacy practices and policies.
We use customer information for purposes such as processing orders, providing customer support, managing deliveries, preventing fraud, and improving our services.
12. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on this website. Continued use of the website after changes are published may constitute acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by applicable laws and regulations relevant to the operation of RODERSOUL LIMITED and the markets in which we provide our services.
Mandatory consumer protection rights applicable to customers remain unaffected.
14. Contact Us
If you have any questions regarding these Terms and Conditions, your order, or our services, please contact our customer support team.
TORMOR
Operated by RODERSOUL LIMITED
Hong Kong